Frequently Asked Questions

The Answers You Need to Make an Informed Care Decision

Considering an in-home care provider for a family member is a major transition, and as such, raises a lot of questions and concerns. Our team is always available to provide the answers and resources you need to help you make the best decision for your particular situation. We have compiled the list below of some of the most commonly asked home care questions we receive, along with their corresponding answers.

Click each home care question to reveal the answer.

Q. In what areas are your services available?
We are pleased to provide personalized, professional in-home care services throughout the Denver Metro area, including Arvada, Aurora, Broomfield, Centennial, Cherry Hills Village, Englewood, Golden, Greenwood Village, Highlands Ranch, Lakewood, Littleton, Lone Tree, Morrison, Northglenn, Parker, Thornton, Westminster, Wheat Ridge. Contact us to see if we are available to provide care in your community.
Q. How do I know if my loved one needs in-home care?
There are a number of red flags that can indicate the need for care at home. Some of the main concerns you may notice include difficulty with walking, a longer than anticipated recovery from an illness or surgical procedure, struggling to prepare meals, falling behind on chores, challenges with personal care needs, inability to drive, and becoming less active or social. Our services can help in all of these areas, and many others. Contact us for a free in-home consultation to learn more.
Q. What kind of at-home care services do you provide?
We offer a full range of highly customized, non-medical in-home care services for older adults, which can include assistance with personal care, companionship, light housekeeping and laundry, meal preparation, medication reminders, running errands, transportation, walking and light exercise, pet care, and more. Visit our Home Care Services page to learn more.
Q. How does it work?
We offer a free in-home consultation with one of our care managers. When you call the Abby Senior Care office, one of our staff members will listen to your story and answer your initial home care questions before scheduling the consultation. You can also request information through our online contact form. After the consultation, we will provide you with a customized care plan.
Q. How quickly can I arrange for service?
We typically schedule a free in-home care consultation within 24 hours of your call. During that time, we will create a customized plan of care to address your concerns. Service can begin as soon as the next day, or whenever you may need us in the future.
Q. Why do you do an in-home care consultation? Can I just call whenever I need help?
Abby Senior Care is licensed and regulated by the Colorado Department of Public Health and Environment. This ensures quality and consistency for you. We conduct an in-home care consultation so you get all the information you need to make a good decision, and we get to know you and create a plan that will be effective in meeting your needs.
Q. How much do home care services cost?
Costs vary depending on the level and amount of care required, but typically range between $27 to $55 per hour. Exact cost for the services you are interested in will be provided to you during your free in-home care consultation.
Q. Do you require a minimum of hours and days a week in order to provide care?
Yes. In order to provide the highest quality of care and consistency, we require at least three consecutive hours of care.
Q. Is there a long-term contract?
There is no contract, no long-term commitment, and you can change shifts with a 24-hour notice. Many Abby Senior Care clients have a caregiver for a few hours twice a week, some only during the night, others only on weekends, or up to 24/7 care. The advantage of home care over an assisted living facility or nursing home is that you only pay for what you need, on your schedule, and if your needs change, we change right along with you.
Q. What are my payment options for home care services?
We accept credit and debit cards, and long-term care insurance.
Q. Are your services covered through Medicare, Medicaid, or insurance?
As a non-medical home care provider, our services are not covered by Medicare, Medicaid, or health insurance policies. We do, however, accept long-term care insurance, and have expertise in helping families through that process.
Q. Is your agency licensed?
Yes, we are licensed by the Colorado Department of Public Health and Environment as a non-medical home care agency.
Q. Are your caregivers insured and bonded?
Yes, all of our caregivers are insured and bonded, providing our clients and their families with peace of mind.
Q. How are your caregivers screened?
Ensuring the safety and wellbeing of the older adults we serve is our top priority, which is why we select only the most qualified and trusted caregivers to join the Abby Senior Care team. Our extensive screening process includes a full background check, Medicare and Medicaid fraud check, DMV check, and elderly abuse reporting, along with in-depth interviews and reference checks.
Q. What kind of training do your caregivers receive?
We provide all of our caregivers with ongoing training through Relias Learning. Some of the many skills our caregivers are fully trained on include hands-on activities of daily living (bathing, grooming, dressing, toileting), incontinence assistance, behavioral management techniques, unsteady gait ambulation and transfers, universal precautions, emergency preparedness, first aid, housekeeping, safe handling of food techniques, infection control, safe driving techniques, and disease management for a variety of conditions: Alzheimer’s/dementia, Parkinson’s, ALS, cancer, heart disease, COPD, stroke, diabetes, and much more.
Q. What makes Abby Senior Care different from other in-home care companies?
Abby Senior Care is part of the Briggs Home Care family of agencies, a division of Briggs Healthcare with over 65 years of healthcare expertise. We have been providing in-home care services throughout the Denver Metro area since 2008, offering a level of professionalism, skill, and experience that is second to none. We take pride in our ability to offer the flexibility seniors need, adapting to their individual lifestyles and preferences. And, we are pleased to be one of the most cost-efficient home care options in Colorado.
Q. Who can receive in-home care?
Any older adult who wants to enhance safety and independence at home qualifies for the privately-paid services offered by Abby Senior Care. In order to access long-term care insurance funding, the senior must need help with at least two activities of daily living (such as showering, toileting, incontinence, transfers, and many others). Contact us to help determine your eligibility for services.
Q. Will I be able to reach someone at your agency after hours, and how should I do so?
At Abby Senior Care, we are here for you 24 hours a day, 7 days a week. We have on-call personnel available after hours to help with any emergency situations that may arise.
Q. Are your services available in nursing homes or assisted living facilities?
Yes, we are pleased to provide our compassionate, experienced care services anywhere a senior calls home.
Q. What if my caregiver is sick and cannot make it to my house?
We realize that caregivers are human, just like the rest of us, and will, on occasion, become sick or need time off for personal reasons and vacations. For this reason, we always have equally skilled and trained caregivers ready to fill in to provide back-up care when a senior’s primary caregiver is unavailable.

Contact us any time at 303-699-8840 for answers to any additional home care questions you may have, and to arrange for a complimentary in-home meeting to learn more about our customized in home elderly care Denver and the surrounding areas depend on.

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